Involved problem solving


This blog is about how we can help support the motivational levels of our remote workers, our remote teams, because now the motivation levels will be fluctuating, because previously they were working in an office, lots of tools, structures processes, and people around, and now they are working remotely.

The more that we can involve our team, the more likely we are to engage, the more likely we are to keep the motivational levels up there. So one of the things as a leader we are experiencing a lot of at the moment is the number of problems and the number of decisions that we are needing to make and because we are needing to work at pace, the risk is that we tend to make these decisions and solve these problems on our own.

However, we've got a team that can help support with our thinking and the more involved we enable that team to become, in solving some of these problems, and in helping us make these decisions, then you have a better chance of creating that trust across the team and also just creating that unity across the team, which is really important for motivation.

So I've put together four really powerful questions that you can ask, which starts to pull some of the ideas and pull some of the thoughts of your team when it comes to some of the problems that you are encountering.


The first of those powerful questions starts with a ‘how’  - and that's 'How could we go about this problem in your view?'

The second is a ‘what’ -  'What do you think we could do?'

The third question is 'What other options do you think we have?' and that's a really powerful question because quite often we'll think of one or two things and then that's what we'll implement because we are trying to work at speed. But if we take a little bit longer to try and get under the surface a little bit more there could be 3, 4, 5 other really, really viable options that we can consider as well.

So it's just taking the time to just consider and get under the skin before we lockdown and close off any decisions that we need to make.

The fourth and final question is really, really powerful because what we’re doing here is considering any previous experience the team member may have had that has some similarities with what it is that you're experiencing at the moment as well. We're getting them to reflect on any previous experiences, with similar situations, similar problems, that they have fixed before, where there may be some transferable learnings.

So - 'How have you fixed this before?' Is there anything similar to this, that you've experienced, and how did you go about fixing that? And what we're trying to do here is we are trying to pull any ideas from the past that may be able to support you and what it is that you need to do going forward.

Now these 4 powerful questions are fantastic as part of a one-to one conversation, or you can actually include them as part of your team video calls and your conference calls that you hold with your team, whether it's once a week or at the end of the week when you thinking about what's coming over the hill.


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